At North Scaffold Products, we strive to provide efficient and reliable shipping services for our customers. Please review our shipping policy outlined below.
- Shipping Methods and Options: We offer shipping services through third-party shipping companies to ensure prompt and secure delivery of our scaffold products. The shipping method and options available will be communicated to you during the ordering process. Any additional costs associated with shipping will be clearly specified.
- Shipping Times: We make every effort to process and ship orders as quickly as possible. However, please note that shipping times may vary depending on factors such as product availability, order volume, and the destination of the shipment. Estimated delivery times will be provided to you at the time of order placement.
- Shipping Charges: Shipping charges are calculated based on the weight, dimensions, and destination of the shipment. The applicable shipping fees will be clearly displayed during the checkout process, allowing you to review and accept the charges before confirming your order. Any additional fees, such as customs duties or taxes, will be the responsibility of the customer.
- Shipment Tracking: Once your order has been shipped, we will provide you with a tracking number and relevant shipping details. You can use this information to track the progress of your shipment through the website or customer service of the selected shipping company.
- Third-Party Shipping Company: North Scaffold Products Ltd. contracts with reputable third-party shipping companies to handle the transportation and delivery of our products. Once the items have been picked up by the shipping company, we transfer all responsibility for the shipment to them.
- Limited Liability: Once the items have been picked up by the third-party shipping company, North Scaffold Products Ltd. assumes no responsibility for any damages, loss, or delays that may occur during transit. Any claims, disputes, or issues arising from the shipping process should be directly addressed to the shipping company.
- Inspecting Shipment: It is important to thoroughly inspect your shipment upon arrival. If any damage or discrepancy is found, please document it immediately and notify both the shipping company and North Scaffold Products Ltd. as soon as possible. We will assist you in resolving any issues and coordinating with the shipping company, but please note that our liability is limited as per point 6.
- Shipping Restrictions: North Scaffold Products Ltd. reserves the right to restrict shipping to certain locations due to legal, regulatory, or logistical limitations. If we are unable to deliver to your desired location, we will notify you promptly and work to find a suitable alternative.
- Order Cancellation or Modification: Once an order has been shipped, cancellation or modification requests may not be feasible. If you need to make changes to your order, please contact us immediately, and we will do our best to assist you. However, we cannot guarantee that the requested changes can be accommodated after the items have been handed over to the shipping company.
- Customer Support: Our dedicated customer support team is available to address any shipping-related queries or concerns you may have. Please reach out to us via email, phone, or our website's contact
We want you to be completely satisfied with your purchase from North Scaffold Products, If for any reason you are not satisfied, we offer a return policy as follows:
- Eligibility: We accept returns of unused scaffold equipment within 30 days from the date of purchase.
- Restocking Fee: A restocking fee will be applied to all returns, which covers the costs associated with processing and restocking the items. The exact restocking fee percentage will be communicated to you at the time of the return request.
- Return Process: To initiate a return, please contact our customer support team to obtain a return authorization. The returned items must be in their original, unused condition, with all original packaging and accessories included.
- Return Shipping: The customer is responsible for the return shipping costs unless the return is due to an error on our part. We recommend using a trackable shipping method to ensure the safe return of the items.
- Refund or Store Credit: Upon receipt and inspection of the returned items, we will issue a refund or provide store credit, minus the applicable restocking fee. Refunds will be processed using the original payment method, and store credit will be issued as a voucher for future purchases.
- Non-Returnable Items: For safety reasons, certain items, such as custom-made scaffolding or items that have been used or modified, are not eligible for return.
Please note that this return policy is subject to change without prior notice. For further details or assistance with your return, please contact our customer support team.